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Tomayess Issa, Theodora Issa (Australia)
Abstract: This paper provides an answer to the question “is a web development process is essential to Small Online Businesses (SOB) in Western Australia”. This answer came through employment of online survey (N=127) SOBs that allowed the collection of both quantitative and qualitative data. Descriptive analysis was conducted with an indication that 71% of respondents are interested in attending subsidized/low cost training to improve the layout and navigation of their website. This is of importance, especially as the internet has become a primary medium for accessing information for businesses. This paper concludes with series of recommendations calling for the facilitation to allow SOBs attend free teaching and training at the university level which will allow greater awareness to web development process between users/designers.
Keywords: Web Development Process, Small Online Business, Teaching, Training Course, University level

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